Terms of Services

By sign up on our website that will be considered as you are deemed to agree and accept our terms and condition and privacy policy. So, please read our terms and conditions and privacy policy before sign up.

Introduction :

The following terms and conditions document is a legal agreement between ICNNSOFT for the proposal of any services. These terms and conditions set the provision under which the client is the services supplied. The customer shall provide a billing address and any other information necessary for ICNNSOFT to maintain the projects and services. Any information not provided at sign-up will be requested by ICNNSOFT and provided by the customer.

Money Receipt :

It is requested to the client please collect the money receipt, invoice, or agreement paper from our office. Be sure it's signed and ICNNSOFT stamped. If the client gives any document that has no sign or no stamp will be marked as faked. ICNNSOFT provides soft copies and hard copies of every document to the client by email or by mail or physically. Money Receipt, Invoice, or any document sent from our official mail can be granted as a legal document. So if ICNNSOFT and the client have any transaction or order make sure that you have received the soft copy by email. If you don't receive an email within 24 hours please contact us immediately.

Payment Terms / System :

A down payment is required to begin the development of any services or packages of ours. In every package and service, the payment system is noted at the bottom of the page.

The basic development payment system is 25% of the full amount that needs to be deposit as a down payment. After completing 50% of the project (Frontend Design is considered as 50% work for any development) client needs to pay another 25% and the rest 50% of the full amount needs to be provided after delivering the project.

The basic package or ready product payment system is 50% of the full amount that needs to be deposit as a down payment and the rest 50% of the full amount needs to be provided after delivering the project.

Order Cancellation :

If the order has already begun, then the down payment is non-refundable. If the order cancelation has a valid reason you will be refunded a partial refund depending upon the circumstances.

Debt Collection :

ICNNSOFT will contain access to the website, apps, or software if the due is not clear. If the client doesn't clear the due amount or ignore to pay the due within 7 days after delivery. ICNNSOFT can cancel the order and take back the delivery or perform other actions until the debt is not collected.

Content Responsibilities :

The customer is responsible for all content posted on their website. ICNNSOFT will not be responsible for any direct, indirect, or consequential damages which may result from the use of this service by its customers or any other related or unrelated third parties. ICNNSOFT is not responsible for backing up data or recovering data in case of loss on the customer’s behalf. There are no warranties expressed or implied for the services the ICNNSOFT provides or the software used by the customer.

NON-Disclosure :

We (and any subcontractors we engage) agree that we will not at any time disclose any of your confidential information to any third party.

Credits and links :

These terms and conditions grant that the Client agrees that ICNNSOFT may include development credits and links within any code that ICNNSOFT designs, builds, or amends, which may be within the footer or in code. Not displayed on a web browser if requested by the Client.

Copyright :

These terms of use grant a non-exclusive limited license so that the Client can use the developed website or design or software on one website on one domain name only. The Client is not permitted to use a design for more than one website without a prior written agreement between the Client and the Developer.

Service Interruptions :

ICNNSOFT is not responsible for interruptions of service beyond its control. This includes interruptions by its suppliers and natural disasters.

Account Credentials :

The customer agrees to keep all user IDs and access codes / passwords confidential. Sharing of account information and passwords is strictly forbidden. If a customer believes that his user ID or password has been compromised, the customer agrees to contact ICNNSOFT immediately via e-mail or phone.

Governing Laws :

ICNNSOFT office is located in Mirpur, Dhaka. This agreement will be performed in and governed by the laws of Bangladesh. Any claims or legal action arising out of this Service Agreement must be instituted within one year after the claim or cause has arisen. ICNNSOFT reserves the right to discontinue service for violation of any of the conditions of this service agreement. All claims, disputes, and controversies arising out of or in relation to the performance, interpretation, application, or enforcement of this agreement, including but not limited to breach thereof, shall be referred to mediation before, and as a condition precedent to, the initiation of any adjudicative action or proceeding, including arbitration.

Adherence to Proposal :

It is the responsibility of the customer to review in full all proposals for website development, website design, and other services provided by ICNNSOFT. Should services or resources fall above the scope of the original proposal, ICNNSOFT reserves the right to either refuse the project or invoice appropriately to account for additional time and materials needed.

Website Go Live and Access :

A project is considered complete when full development scope has been reached, and the project is approved by the customer. Should the customer request changes beyond what was agreed to in the original proposal, ICNNSOFT may complete these changes at additional cost. Once a project is considered complete, the customer has one business week to launch the website or provide ICNNSOFT with the credentials necessary to bring the website live. Failure to launch a website within one week of completion of the project may delay to go live date and may incur additional expenses at ICNNSOFT's discretion. Once a project is complete, all changes requested will fall under Iceberg’s standard website maintenance schedule. Account access to the website and written or verbal training, as agreed to in the initial proposal, will be granted only after final payment for the project is received by ICNNSOFT.

Statutory Rights :

These Terms and Conditions do not affect your statutory rights as a consumer.

Changes to website :

ICNNSOFT hereby declares that The Company has sole right to change or remove the website (temporarily or permanently) or any part of it at any time, without notice. ICNNSOFT shall not be liable to anyone (Client, third-party vendor, or user) for any such changes or removal.

Zero-Tolerance for bad behavior policy :

ICNNSOFT operates a zero-tolerance policy towards bad behavior. The safety of our employees, clients, and visitors is an important concern to the organization. Threats, threatening behavior, or acts of violence against employees, clients, visitors, or others while on the client's or suppliers/developers property or third-party location, conducting business or receiving services from the supplier/developer won't be tolerated. The supplier/developer reserves the right to immediately end any contract should any violations of this policy occur, and if appropriate all threatening behavior will be reported to the authorities.

Any person who engages in violent or threatening behavior in person, on the phone, on the Internet, Social Media, or who uses any electronic means to make a threat against a staff member, the volunteer shall be in breach of the zero-tolerance policy and the supplier/developer will reserve the right to terminate any contract and if appropriate all threatening behavior will be reported to the authorities.

Should any contract be terminated due to a breach of the zero-tolerance policy by the client then any outstanding invoices owed to the supplier/developer must be paid in full.

Agreement to the policy :

You should be aware that by submitting any kind of personal details to our website, you indicate your acceptance of the terms given above. In case of any queries or concerns, you are always free to contact us for further assistance.


ICNNSOFT reserves the right to make changes to these terms and conditions at any time without the prior consent of any or all of their clients, employees, independent contractors, agent, partners or any other third-party agreements.